What kind of service is this?!?

I am freaking pissed with the bridal shop. They promised to give piority to our album cos our wedding date's quite close and call us down when ready but I had to call up today to get an appointment. What kind of service is this? If they are going to focus so much on roadshows and forget their existin customers then its better not to do the shows at all. What the heck. I am so going to bug them till they can't wait to get rid of me and give me what I want.